Live Assist

Real-time assistance for customer calls coming through CloudTalk.

Waiting for extension

The CS Assist Chrome extension connects automatically when a call starts in CloudTalk. Open CloudTalk and take a call — the transcript will appear here.

Connected to —
Simulation running 00:00

Test

Run a scripted simulation or push-to-talk mic test against the live AI pipeline.

Simulate Call

Replay a scripted conversation to test AI responses. Uses Claude Direct Sonnet 4.6.

One turn per line. Prefix with customer: or rep:.

Live Mic Test

Use your microphone with push-to-talk to test the transcription and AI pipeline.

Hold C while the customer speaks, R while the rep replies. Press Space to Get Answer.

Bulk Case Tester

Run batches of test queries through the real pipeline across knowledge-base variants — Call Assist (retrieval / full-KB) or the Chatbot. Claude Direct claude-sonnet-4-6. No scoring, just verbatim output and timings.

KB Variant

Each query runs once per checked variant (structured = the live builder; sectioned/flat = raw files). Retrieval always uses structured.

Pipeline

Retrieval settings — apply to the retrieval combo only.

Model
claude-sonnet-4-6
Prompt

Cases

JSON array of { "id": string, "turns": [string, …] }. Single-turn cases have one string in turns.

Chat

Ask the knowledge base anything between calls.

Ask a question to get started.

Chat inbox

Live customer conversations.
Select a conversation
Select a conversation

Tasks

Everything the team needs to action, raised from chat.
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Call Logs

Review and analyse past customer interactions.

Total Calls
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Avg Duration
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Total Get Answers
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KB Version
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DateRepDurationTranscriptAI AssistsKB
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Chat Logs

Every customer conversation, including ones where nobody typed. All dates UTC.

Conversations
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across the whole filter
Engaged
—
a customer wrote at least once
Tasks raised
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conversations with a task
Safety stops
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none in this range
Range
From (UTC)
To (UTC, inclusive)
Started (UTC)MessagesStatusFlagsTasksSnippet
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Knowledge Base & Prompt

What the customer chat bot knows and how it is told to behave. Editing a draft changes nothing until you publish.

Live version
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Draft
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Version history
VersionPublished (UTC)ByNote
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Team Management

Manage access for support representatives and administrators.

0 Total Members
UserRoleStatus
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Account Settings

Update your profile and password.

Profile

Change Password

Live transcript

Waiting for speech...

AI Assist

Press Get Answer when you want suggestions for what the customer has said so far.
No new transcript